Travel Agent At Home - Program Outline
Section 1 - Introduction to the Travel Industry
This section examines the major segments of the travel industry as it applies to destination geography and how the characteristics of these destinations influence travel.
Section 2 - Domestic and International Travel
It is important to understand how airlines differ, including the types of flights and classes of service offered. This section discusses the roles of FAA, NTBS and TSA and passenger rights and responsibilities.
Section 3 - Ground Transportation and Accommodations
Since 90% of American trips include some form of ground transportation, it is important to look at the influence of rail services, car rentals and motor coach transportation in the US and Europe. This sections will discuss the major trends in accommodations help describe some key market segments
Section 3 - Supplement Amtrak Vacations *NEW
This study guide will introduce you to Amtrak Vacations. Travel by rail opens up travel vacations for your client.
Section 4 - Planning and Selling Cruises and Tours
This section introduces the key types of cruise lines, popular cruising areas and the factors and benefits used to sell a cruise. The key components of a tour, the tour contract and the features and benefits used to sell a land vacation will be discussed.
Section 4 - Supplement: Cruising and Cruise Ships *NEW
This supplement profiles ocean-going cruise ships, outlines the cruise experience and provides techniques for choosing the right cruise for a client.
Section 5 - Group Tour Planning
The assignment for this section will require the student to research and plan a 14 day tour for two different types of groups.
Section 6 - Business Plans
The basic criteria of a business plan for a home based travel agency is discussed outlining your expectations and level of income.
Section 7 - Understanding a Home Based Travel Business
Establishing your business name, obtaining the proper licenses, opening bank accounts and organizing your office are topics covered in this section.
Section 8 - Legalities of a Home Based Agency
Sole Proprietor vs. LLC, E&O and travel insurance, credit card sales and tax benefits are important issues discussed in this section.
Section 9 - Marketing Your Home Based Agency
A marketing plan is nothing more than deciding when and where you will be marketing while staying within your budget. This section will help you define your marketing efforts on a weekly basis.
Section 10 - Selling and Customer Service
This sections concludes the program by helping a new agent develop sales techniques and level of customer service they want to provide clients.