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General Information
A distance education program is designed to help adult learners without disrupting their work schedules, family or community responsibilities, or other educational commitments. By enrolling in a distance education program, you can start to explore a New World of knowledge from the comforts of your own home.
With an online program, you are a class of one with trained advisors available via e-mail, the Virtual Classroom or a toll-free number. With the aid of your textbooks (published by the travel industry), online study guides, CD-ROM programs or videos and the Internet, you work at your own pace, taking the time you need to absorb the material presented. Your advisors will review your work, make comments or suggestions for further study, and e-mail the results to you.
Mission
Career Quest provides a solid foundation of technical and practical skills that leads to the main objective of the school:
- To challenge students to achieve mastery of skills and develop abilities as they relate to the Travel Industry
- To provide students with communication skills, both oral and written.
- To provide students with the opportunity to improve their reasoning and problem-solving skills.
- To enrich career development through course content and instructional chat rooms.
Travel Industry Credentials
Career Quest Training Center and the staff, are members of the following travel organizations:
ASTA (American Society of Travel Agents)
CLIA (Cruise Line International Association)
OSSN (Outside Sales Support Network)
ICTA (Institute of Certified Travel Agents)
Admissions Policies
Applicants are accepted to the school on the basis of good character, and a desire to succeed in the travel industry. Career Quest does not discriminate on the basis of race, creed, color, national origin, sex, or physical disability.
Financial Information
Current tuition for each program can be found on this website under Training or on our Registration Form. Tuition is subject to change at any time but enrolled students are guaranteed that the tuition in effect at the time they enroll will remain in effect for the duration of their program. Interest-free payment plans are available for all programs. A list of these plans can be found under each program on the registration form.
Enrollment Procedure
Each applicant must complete the online registration form and submit it to the Admissions Office with the appropriate tuition fees. Students enrolling online will receive notice of their acceptance via e-mail. Students mailing in their registration will receive notice via e-mail once their registration has been processed. Any student not accepted will receive a full refund of any monies paid.
Distribution Schedule
Course materials will be shipped 3-5 business days after the student's registration is processed.
Programs of Study
For a list of the programs offered by Career Quest, please refer to the "Training" section of our website where you will find a description of each program and a list of the courses you will be taking.
Time Limit
Each program has a 12-month maximum amount of time from the time of enrollment to complete the program of study. If a student is progressing but requires more time to complete their studies, the student must contact the Director for an extension. Students making no progress over a six-month period may be academically dismissed from the program receiving no refund of tuition paid.
Failures
If a student receives a "failure" grade (69% or below) on two or more units of the program, the student can be dismissed from the program.
Cancellation and Refund Policies
You will receive a refund of all monies paid if you are not accepted as a student. You may cancel within three (3) working days of receiving and reviewing the materials by notifying Career Quest by e-mail or telephone. If the materials are returned in "unused" condition, the student will receive a refund of their monies paid minus the $25.00 shipping and handling fee. If the materials have been used or written in, the student will be charged the actual cost of the materials plus the $25.00 shipping and handling fee. Any monies then remaining would be refunded.
Below are the objectives established by Career Quest for each of the courses included in our programs. Please refer to the Course Outline for your selected program under Training for a list of the courses included in your program.
The Travel Industry
Understand the major segments of the travel industry
Describe the roles of marketing, selling and service in this industry
Discuss the role of GDS in today's industry
Explain the time zones of the world
Be able to research travel destinations
Domestic and International Travel
Be familiar with major city and airport codes
Explain the different types of flight and classes of service
Describe the factors affecting domestic airfares
Understand the restrictions of excursion fares
Explain government requirements for travelers
Identify health problems for travelers
Ground Transportation and Accommodations
Explain the advantages of traveling by rail and by car
Understand European rail service
Identify major conditions for renting a car
Distinguished key types of lodging
Explain factors affecting the price of a room
Selling Cruises and Tours
Identify the various types of cruise ships
Explain the features included in the cruising price
Calculate the cost of a cruise
Understand the different types of tours
Identify the benefits of a tour
Destination Geography and Internet Research
Identify the different types of travelers
Understand listening clues
Utilize the Internet for destination research
Develop a client's itinerary
Establishing a Business Plan
Understand the components of a business plan
Develop a first draft of your business plan
Understanding a Home Based Travel Business
Understand the role of an Outside Sales Rep
Compare Host Agencies and Franchises
Legalities of a Home Based Business
Learn how to develop professionalism in the travel industry
Become street legal to protect yourself
Understand the various types of travel insurance
Explain how agents obtain an IATAN card
Explain a FAM trip
Marketing Your Business
Understand the importance of Prospecting
Defining your market
Developing a Direct Mail Marketing Plan
Understanding who, what and why of qualifying
Outlining the features and benefits of travel
Customer Service
Explain the various types of customer's concerns
How to handle each concern
Learning how and when to close a sale
Understand the importance of follow-up
Computer Reservations (SABRE, Apollo, WorldSpan, Amadeus or Galileo)
Be able to book and ticket complete reservations including air, car and hotel
Making the Sale
Identify the eight steps in making a sale
Explain how to qualify a client
Describe ways to close a sale
Understand concept of Niche Marketing
Summarize the different types of advertising
Describe the role of the Internet in marketing
The Travel Workplace
Understand telephone and voice-mail etiquette
Identify the guidelines for effective letter writing
Explain the purpose of a Policy and Procedure Manual
Understand the economics of travel agencies
Understand transactions with clients
The Job Search
Design your job search plan
List key factors of a resume
Understand three keys for a successful interview
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